This policy outlines our commitment to protecting personal data, and how we implement that commitment, with regards to the collection and use of your personal data.
Effective date: 14th March 2026
Gairloch Highland Lodge (“us”, “we”, or “our”) operates the https://gairlochhighlandlodge.net website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
- Personal Data: While using our Service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you via our Contact Form. This consists of: Email address, First name and last name.
- Usage Data: We may collect information on how the Service is accessed and used. This may include your IP address, browser type, pages visited, time and date of visit, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar technologies to track activity and hold certain information to improve your experience. You can instruct your browser to refuse cookies, though this may impact your web experience.
2. Lawful Basis for Processing
Under UK GDPR, we only collect and use your personal data when we have a legal basis to do so. These include:
- Contractual Necessity: To fulfil a contract with you, such as processing a room booking or enquiry.
- Consent: Where you have explicitly opted-in to receive our email newsletter or wildlife updates. You can withdraw this consent at any time.
- Legitimate Interests: To improve our website, ensure security, and understand how visitors interact with our services via analytics.
- Legal Obligation: Where we are required to retain data to comply with UK law (e.g., for tax or health and safety records).
3. Use of Data
Gairloch Highland Lodge uses the collected data for the following purposes:
- To provide and maintain the Service (e.g., processing your room enquiry).
- To provide customer care and support.
- With your explicit consent, to add your details to a distribution list for news, wildlife reports, and special offers pertinent to Gairloch.
- To monitor usage, detect technical issues, and improve the Service.
4. Data Retention and Transfer
- Retention: We retain your personal information only for as long as necessary to fulfil our legal, accounting, or reporting requirements (typically 6 years for financial and booking records).
- Transfer: Your information may be transferred to computers located outside of the UK (for example, through Google Analytics). Where we use service providers based outside the UK, we ensure appropriate safeguards are in place to protect your data.
5. Disclosure of Data: Legal Requirements
We may disclose your Personal Data if necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Gairloch Highland Lodge.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users or the public.
6. Your Rights and Complaints
The accuracy of your information is important to us. Under UK GDPR, you have the right to:
- Request a copy of the information we hold about you.
- Update or correct your details by emailing info@gairlochhighlandlodge.net.
- Request that we delete your data or restrict its use.
- Withdraw marketing consent at any time.
Complaints: If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.
7. Service Providers and Analytics
We employ third-party companies such as Google Analytics to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. Children’s Privacy
Our Service does not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@gairlochhighlandlodge.net